Way2Go card customer service

The Way2Go card is a prepaid debit Mastercard from Conduent’s Go Program. 24 states load child support onto it, and each state has its own customer service line. The number on the back of your card is always the right one; if you don’t have the card, use your state’s number below. Each state links to its child support guide.

Call your state’s Way2Go number and press * right away, before you choose a language. Then press 2 to be transferred to an agent.

If that doesn’t work, call back and try this:

1. Press 1 for English.
2. Press # for “I don’t have a card.”
3. Press 3 to report a lost or stolen card.
4. Enter all zeros for your Social Security number (000-00-0000).

The system should then transfer you to an agent. Phone menus differ a little from state to state and change from time to time, so if neither path works, listen for an option to speak with a representative.

Sign in or recover your user ID and password at goprogram.com/goedcrecipient. Type the address without “www”; the site doesn’t load with it.

You can also use the Go Program Way2Go Card app, for iPhone on the App Store or Android on Google Play, to check your balance and transactions.

Your state mails the card after your first payment, usually in a plain white envelope. Call the number on the back of the card to activate it and choose your PIN. Your state’s guide lists the card’s fees and where to get cash for free.

Call your state’s Way2Go number right away to report it. The phone menu has an option for a lost or stolen card, and it’s also a way to reach an agent. Ask for a replacement; your state’s guide lists any fee.

When a payment is more than a couple of days late, it usually means the parent who pays had a change in job or income. Payments can also run a day or two behind because of weekends, holidays, or processing time, and a payment can take a couple of days to reach the card after it posts on your state’s website.

If the payment shows as sent but isn’t on your card, call Way2Go. If no payment shows at all, call your state’s child support agency; its number is at the top of your state’s guide.

Yes, many states let you switch to direct deposit into your own bank account, which avoids card fees and phone menus. Your state’s guide explains how to sign up.

Some states also pay unemployment benefits on a Way2Go card, with a different customer service number. New York’s unemployment card line, for example, is (844) 649-9845, and its child support card line is (844) 309-5654. The numbers on this page are for child support cards only.