Privacy Policy

Last updated: November 26, 2024

This Privacy Policy outlines how Something Useful LLC ("Something Useful," the "Company," "we," "our," or "us") processes the information we collect about you through our website, www.sunnychildsupport.org (the "Website"), through our Sunny Child Support mobile applications, and through our other online services (collectively, the "Services"), and when you otherwise interact with us, such as through our customer service channels. This Privacy Policy is hereby incorporated by reference into our Terms of Use. By accessing or using any part of the Services, you agree that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to any of the provisions as set forth in this Privacy Policy, you have no right to use the Services.

Types of Personal Information We Collect, How We Use It, and How We Share It

We collect the following types of personal information:

  • Child Support Portal Account user ID and password, if you choose to provide this information and connect your account. We use this information to help you easily access your own case information. We do not store this information on our servers. We do not share this information with anyone.
  • Child support case information, including your name, payment history, and case summary information. You can find your state's Child Support Portal here: https://www.acf.hhs.gov/css/parents/sign-up-pay-or-change-order. We do not store any personally identifiable information on our servers nor share it with anyone. We may share anonymized, aggregated payment or case information with third-parties or partners.
  • Automatically collected tracking and analytics information, including your IP address, Device ID, and mobile application usage information. In addition, our servers may temporarily keep log files that record data each time a device accesses our Website or Services. The log files may contain data about the nature of such access, including the device's IP address, user agent string (e.g., operating system and browser type/version), and referral URL (i.e., the external source by which you arrived at our Websites or Services, or the pages you've clicked on while on our Websites or Services). We use this information to analyze and improve our Services. We may share this information with third-party analytics services below.
  • Additional Information that you provide to us, such as through surveys, customer support inquiries, and similar interactions with us. If you choose to complete any optional surveys that we post on our Website or mobile application from time to time, we may collect the personal information you provide in your response(s). Please note that, unless we explicitly state otherwise, these surveys are hosted by third parties that Something Useful does not control. We are not responsible for the privacy practices of these third parties or the content of third-party services, and the information practices of those third parties are not covered by this Privacy Policy. These third-party services have their own privacy policies, and we strongly recommend that you read those policies, along with any applicable terms and conditions of use, to understand how they collect, use, and share your information. If you agree to participate in our Beta Testing Program, you may be required to provide us with additional personal information or account login information so that we can test features and improve functionalities. If you allow us to temporarily access your account after encountering an error, we may use your account login information in order to investigate and fix problems with the app.

Child Support Calculators

Our website includes child support calculators that estimate guideline amounts based on the information you enter. When you use a calculator, we may collect anonymized information, including:

  • the number of children
  • the income reported for each parent
  • other inputs used in the guideline formula (such as custody arrangement)
  • the guideline estimate produced

We use this information to understand how the calculators are used and to improve them. We do not collect or store your name, email address, contact information, or other personally identifiable information in connection with the calculators.

Our Use of Tracking and Analytics Technologies

Something Useful uses "cookies" and similar technologies to automatically collect these types of personal information, and to track your use of the Website and our other Services. These technologies collect information in relation to your experience on our Website and Services, such as pages clicked, navigation path, bounce rates, actions taken, and other metrics.

Mixpanel. We use Mixpanel for analytics across our website and mobile application. We use this information to improve the product. We do not use Mixpanel for marketing, and we do not collect personally identifiable information through it. For more information about how Mixpanel handles your data, visit https://mixpanel.com/privacy.

AppsFlyer. We use AppsFlyer to provide analytics and attribution. We use this information to understand and improve our marketing campaigns. For more information about how AppsFlyer handles your data, visit https://www.appsflyer.com/privacy-policy.

Sentry. We use Sentry to monitor our application for errors, bugs, and other performance issues. Sentry helps us understand and improve the stability of the app. For more information about how Sentry handles your data, visit https://sentry.io/privacy.

Most Internet browsers are set up to accept cookies and pixel tags automatically. You can set your browser to notify you when a cookie is set to your device, allowing you to decide whether or not to accept those cookies, block all third-party cookies (cookies dropped by third-party vendors), or all cookies generally (both Something Useful's and third-party vendors' cookies). Users choosing not to accept any cookies or similar technologies may not be able to take full advantage of the Website or Services. If you use a different device or change browsers, you may need to perform the opt-out task again. Something Useful does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals.

On your mobile device, you may be able to limit certain interest-based mobile advertising through settings on your device, such as resetting your ID for Advertising for iOS (IDFA), Google Advertising ID, and similar mobile identifiers. Please refer to specific guidance from your device manufacturer and/or operating system for details.

Data Security

We use reasonable physical, electronic, and procedural safeguards that comply with federal standards to protect and limit access to personal information. This includes device safeguards and secured files and buildings. While we use reasonable safeguards to protect your personal information, no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be completely secure.

Data Storage

We have built many of our Services to function without saving sensitive personal information to our servers, such as your Child Support portal account user ID and password. We do not store this information on our servers. We do store this information in an encrypted format on your mobile device.

Data Retention and Removal

Something Useful retains your personal information for as long as it is deemed necessary and relevant by Something Useful for Something Useful's operations, unless a longer or different retention period is required or permitted by law.

You may request to have your data deleted by emailing contact@sunnychildsupport.org. In order to process your request, we may require confirmation of your identity.

International Users

Our Services are hosted in the United States and subject to laws of the United States. If you are located in a country outside the United States and voluntarily submit personal information to us, you thereby consent to the general use of such information as provided in this Privacy Policy and to the transfer of that information to, and/or storage of that information in, the United States. U.S. law may not provide the degree of protection for personal information that is available in your country or local jurisdiction.

Children's Privacy

We do not knowingly collect or solicit any information from anyone under the age of 13 in providing our Services. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will take reasonable steps to delete that information. If you believe that we might have any information from a child under 13, please contact us at contact@sunnychildsupport.org.

Changes to this Privacy Policy

This Privacy Policy was last updated on the date listed at the top of this page. We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Questions?

If you have questions or concerns regarding this statement, or if you have any questions or suggestions, please contact contact@sunnychildsupport.org.