smiONE card customer service

The smiONE card is a Visa prepaid card that 10 states load child support onto. Some states give it their own name, like the Texas Payment Card or North Carolina’s NCKIDSCARD. Each state has its own customer service line. The number on the back of your card is always the right one; if you don’t have the card, use your state’s number below. Each state links to its child support guide.

• Phone: your state’s number above, or the number on the back of your card.
• Email: help@smimail.net. Leave your full card number and Social Security number out of the email.
• Online: the smiONE contact page.

smiONE handles the card itself: your balance, PIN, a lost card, or a charge you don’t recognize. Questions about your child support case or a payment that never arrived go to your state’s child support agency.

Create an account or sign in at smionecard.com to check your balance and transactions. You can also use the Platinum smiONE Visa Prepaid app, for iPhone on the App Store or Android on Google Play.

Your state mails the card after your first payment. Call the number on the back of the card to activate it and choose your PIN. Your state’s guide lists the card’s fees and where to get cash for free.

Call your state’s smiONE number right away to report it, and ask for a replacement. Your state’s guide lists any fee.

When a payment is more than a couple of days late, it usually means the parent who pays had a change in job or income. Payments can also run a day or two behind because of weekends, holidays, or processing time, and a payment can take a couple of days to reach the card after it posts on your state’s website.

If the payment shows as sent but isn’t on your card, contact smiONE. If no payment shows at all, call your state’s child support agency; its number is at the top of your state’s guide.

Yes, many states let you switch to direct deposit into your own bank account. Your state’s guide explains how to sign up.